Humber/Ontario Real Estate Course 1 Exam Practice

According to the Code of Ethics, salespersons should provide conscientious and competent service. What is NOT a leading practice in this regard?

1. Informing customers that you will only provide conscientious and competent service if you are receiving remuneration to do so.

2. Checking with the broker of record or manager if an unfamiliar situation presents itself when listing a property.

3. Making certain you are up-to-date regarding changes that affect real estate registrants.

4. Reviewing past RECO discipline decisions to avoid mistakes others have made.

5. Consulting a colleague with more experience with specific client concerns.

6. Conducting thorough market analysis before advising clients.

The correct answer is: Informing customers that you will only provide conscientious and competent service if you are receiving remuneration to do so.

The reasoning behind the assertion that informing customers that conscientious and competent service is contingent on receiving remuneration does not align with the principles set out in the Code of Ethics. Professionals in real estate have a duty to serve their clients and customers with a high standard of integrity and professionalism regardless of compensation. This practice is contrary to the expectations of providing reliable and ethical service, which are fundamental to building trust and maintaining a good reputation in the industry. In contrast, regularly checking with a broker or manager in unfamiliar situations, staying informed on industry regulations, reviewing disciplinary decisions, consulting experienced colleagues, and conducting thorough market analyses are all practices that reinforce a salesperson's commitment to providing diligent, informed, and ethical service. These actions demonstrate a proactive approach to professional development and client service, ensuring that salespersons are well-prepared to handle the complexities of real estate transactions effectively.