Humber/Ontario Real Estate Course 1 Exam Practice

Various restrictions apply to contacting consumers when promoting your services or listings. This is addressed by the National Do Not Call List (DNCL) and CASL. Which of the following is NOT correct?

1. CASL applies to electronic communications like emails, texts, and instant messages

2. Consumers are automatically added to DNCL and can opt-in for calls by request

3. Consumers giving express consent for electronic messages can be contacted until they withdraw

4. Permission is needed to send commercial electronic messages

The correct answer is: Consumers are automatically added to DNCL and can opt-in for calls by request

The assertion that consumers are automatically added to the National Do Not Call List (DNCL) and can opt-in for calls by request is not accurate. The DNCL is designed to give consumers the control to choose whether they want to receive telemarketing calls. Consumers must actively register their numbers on the list; they are not added automatically. Furthermore, the process for opting in or out of receiving calls is not as simple as just requesting it; there are specific regulations governing how and when marketers can contact consumers. In contrast, CASL (the Canadian Anti-Spam Legislation) covers electronic communications, ensuring that sellers obtain consent before sending commercial messages. It indeed applies to different forms of electronic communication and holds that express consent (which can be withdrawn) is necessary for ongoing communications. This framework aims to protect consumers’ preferences regarding how they receive marketing communications, underscoring the importance of consent in both telemarketing and electronic messaging contexts.